Returns & Refunds Policy

Return Period

We want you to be satisfied with your purchase.

If you are not completely happy with your order, you may request a return within 14 days of receiving your item.

To be eligible for a return, products must be:

Unused and in their original condition
Returned in their original packaging where possible
Accompanied by proof of purchase

How to Start a Return

To initiate a return, please contact us at:

Email: info@claverflun.com

Please include:

Your order number
Your name
The reason for the return
Photos if the item is damaged or defective

Our team will provide return instructions once your request has been reviewed.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is:

Damaged
Defective
Incorrect
Missing parts

Please contact us within 7 days of receiving your order.

To help us resolve the issue quickly, please provide photographs showing the problem.

Depending on the situation, we may offer a replacement, repair, store credit, or refund.

Refunds

Once your return has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be processed to the original payment method used for the purchase.

Please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

Personalized or custom-made products
Gift cards
Clearance or final sale items
Products that have been used, altered, or damaged after delivery

Return Shipping Costs

If the return is due to:

A damaged item
A defective product
An error on our part

We will cover reasonable return shipping costs.

For all other returns, the customer is responsible for return shipping expenses unless otherwise required by law.

Order Cancellations

Orders may be cancelled before they are processed for shipment.

Once an order has been dispatched, it must follow the standard return procedure described above.

If you need to cancel an order, please contact us as soon as possible.

European Union Customers

Customers located within the European Union may have a legal right to withdraw from a purchase within 14 days of receiving their order, subject to applicable legal exceptions.

Nothing in this policy affects your statutory rights under applicable consumer protection laws.

Contact Information

Claverflun
Dreams Inkoop en Verkoop V.O.F.
Regentendam 4
4908AS Oosterhout
Netherlands

KvK Number: 80852033